workplace privacy

My first job was in a Call center in Santo Domingo. I was notified since the first day that my manager would be listening my calls randomly in order to see my performance. I accepted the job; however, everytime he was listening to me on the other side while I was on the phone, I felt awkward. 

I think call centers should not listen to agents the same moment they are on the phone because that would lower their performance. I experienced that and my co workers too. Whenever he listened to us with a customer, we felt like robots trying not to make any mistake and sounded very unnatural while talking. On the other hand, we used to do way better when we were freely answering the phonecalls.

I know it is important for managers to know how well we do on the phone, but they could evaluate our work by listening to finished calls. 

In conclusion, I would say that this experience made my feel like my privacy was invaded.